Privacy Policy

This Privacy Policy explains how ALBA RESIDENCES MON IKE, operating under the brand Alba Residences (“Alba Residences”, “we”, “us”, “our”), collects, uses and protects personal information when you visit this website, purchase Buy, Renovate, Rent, and Flip in Athens, contact us, or otherwise interact with our digital services.

We process personal data in accordance with the General Data Protection Regulation (“GDPR”) and applicable Greek data-protection law. The GDPR requires organisations collecting personal data to explain, among other things, the purposes and legal grounds for processing, recipients, retention periods and the rights available to individuals.

1. Data controller

The controller responsible for your personal data is:

ALBA RESIDENCES MON IKE

Trading as: Alba Residences

Registered address: Glyfada 16674, Athens, Greece

Email: info@alba-residences.com

Website: alba-residences.com

2. Personal information we may collect

Depending on how you use the website, we may collect information such as:

• your name;
• email address;
• billing information;
• billing address and country;
• company details where relevant;
• purchase and transaction information;
• communications you send to us;
• enquiries concerning Alba Residences services;
• IP address, browser, device and technical website information;
• cookie and analytics information where permitted;
• marketing preferences.

Payment-card information may be handled directly by our payment or checkout provider rather than by Alba Residences. We do not intend to store full payment-card details ourselves.

An IP address and cookie identifier can constitute personal data under the GDPR.

3. Why we use your information

We may process your personal information to:

• process and fulfil your ebook purchase;
• provide access to purchased digital products;
• issue or maintain transaction and accounting records;
• answer enquiries and provide customer support;
• communicate with you regarding your order;
• respond to enquiries concerning Alba Residences services;
• comply with tax, accounting, legal and regulatory obligations;
• protect the website and prevent fraud or misuse;
• understand how visitors use the website and improve its performance;
• send marketing communications where you have consented or where otherwise permitted by law.

4. Legal bases for processing

Depending on the activity, we rely on one or more of the following legal grounds:

Performance of a contract

Where processing is necessary to process an order, deliver the digital product, provide customer support or otherwise fulfil our obligations to you.

Legal obligation

Where we must retain or process information for tax, accounting, regulatory or legal purposes.

Legitimate interests

Where necessary for reasonable business purposes such as website security, fraud prevention, business administration and improving our services, provided those interests do not override your rights.

Consent

Where required, including certain marketing activities and non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.

Consent under the GDPR must be freely given, specific, informed and unambiguous.

5. Payments and third-party service providers

We may use third-party providers for:

• payment processing;
• digital-product delivery;
• website hosting;
• email services;
• analytics;
• customer support;
• accounting or invoicing;
• website security.

Those providers may process personal information on our behalf or, in some cases, as separate controllers according to their own privacy policies.

Where a processor handles information on our behalf, GDPR rules require appropriate contractual and organisational safeguards.

Our checkout provider will be identified on the website when payment functionality is activated.

6. Cookies and analytics

The website may use essential cookies necessary for basic operation and security.

We may also use optional analytics or marketing cookies. Where consent is legally required, these will not be activated until you provide the relevant consent.

You may be able to manage your preferences through the website's cookie controls.

7. How long we retain information

We keep personal information only for as long as necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements.

For example:

• purchase and accounting records may be retained for the period required by applicable law;
• customer-service correspondence may be retained while reasonably necessary to resolve the matter;
• marketing information is retained until consent is withdrawn or the information is no longer needed;
• technical logs may be retained for a limited period for security and troubleshooting.

GDPR principles require personal information to be retained no longer than necessary for the relevant purpose.

8. International data transfers

Some technology providers may process information outside Greece or the European Economic Area.

Where personal information is transferred internationally, we will rely on an appropriate lawful transfer mechanism where required, such as an adequacy decision or approved contractual safeguards.

9. Your rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate data;
• request deletion of your data;
• request restriction of processing;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent;
• lodge a complaint with a supervisory authority.

These rights are set out principally in Articles 15–22 of the GDPR. dpa.gr

To exercise a right, contact:

info@alba-residences.com

We may need to verify your identity before processing certain requests.

10. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve them.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority, the supervisory authority for data protection in Greece. dpa.gr

11. Security

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, misuse, alteration or disclosure.

No online system can guarantee absolute security.

12. Links to other websites

This website may contain links to external websites or services, including Alba Residences, payment platforms or social-media services.

We are not responsible for the privacy practices of external websites. Please review their privacy policies separately.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, our providers or our business practices.

The latest version will appear on this page with an updated revision date.